Terms of service
- BUSINESS INFORMATION
This website and online store are operated under the trading name MaxieBooi Online Store by:
Alexo Global, Lda.
NIF/VAT: 517068362
Operating address: Avenida Dr. Francisco Sá Carneiro, 37A, 2640-486 Mafra, Portugal
Registered office: Rua da Alfândega, N.º 57, 9000-059 Funchal, Portugal
Email: admin@alexo-global.com
Telephone: +351 922 281 680
Throughout these Terms, “MaxieBooi”, “we”, “us” and “our” refer to Alexo Global, Lda.
The website and its ecommerce functions are hosted by Shopify, which provides the technology that enables us to offer products and process orders.
- ACCEPTANCE OF THESE TERMS
By visiting this website, creating an account or purchasing a product, you agree to these Terms of Service and the policies referred to in them.
You must be at least 18 years old or have the authorisation of a parent or legal guardian to place an order.
Nothing in these Terms excludes or limits any mandatory rights available to consumers under Portuguese or European Union law.
- PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability information are accurate and current.
Product colours and appearance may vary slightly because of screen settings, lighting, manufacturing variations or product updates.
We may correct genuine errors or omissions on the website. If an error materially affects an order that you have already placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order for a refund.
Some products are fulfilled by third-party logistics and fulfilment partners. This does not change the identity of the seller or reduce MaxieBooi’s responsibilities to the customer.
- ORDERS
Placing a product in your shopping cart does not reserve it.
An order is submitted when you complete checkout and payment. You will receive an electronic order confirmation at the email address provided during checkout.
We may refuse or cancel an order where reasonably necessary, including when:
• A product is unavailable
• Payment cannot be authorised
• The delivery information is incomplete or incorrect
• There is an obvious pricing or product-information error
• We reasonably suspect fraud, misuse or unlawful activity
• Delivery to the requested destination is unavailable
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled product or order.
- PRICES, TAXES AND PAYMENT
Product prices are displayed in the currency shown on the website.
Applicable taxes and shipping charges will be displayed during checkout before the customer completes payment.
The total amount payable will be shown before the order is confirmed. Customers will not be charged an additional MaxieBooi shipping fee after completing checkout.
Payments are processed using the payment methods displayed during checkout. Payment information may be handled by Shopify and authorised third-party payment providers in accordance with their respective security and privacy practices.
- SHIPPING AND DELIVERY
We currently deliver to supported destinations within Europe.
Orders are normally processed within 2–5 business days. Standard delivery is normally estimated at 7–15 business days after dispatch.
Delivery times are estimates and may be affected by carrier disruption, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.
Some orders may arrive in separate packages where products are fulfilled from different locations.
Full information about delivery areas, processing times, estimated delivery times, tracking and shipping charges is available in our Shipping Policy.
- RIGHT OF WITHDRAWAL AND RETURNS
Consumers in the European Union generally have the right to withdraw from an eligible online purchase within 14 calendar days after receiving the product, without providing a reason.
The customer must notify us within the applicable withdrawal period and return the product in accordance with our Refund and Returns Policy.
For ordinary change-of-mind returns, the customer is responsible for the direct return cost unless we expressly agree otherwise.
Different rules apply when a product is defective, damaged, incorrect or materially different from its description.
Certain legally permitted exceptions may apply, including clearly personalised products and unsealed goods that are unsuitable for return for health-protection or hygiene reasons.
Full instructions, conditions, exceptions and refund information are provided in our Refund and Returns Policy.
- DEFECTIVE OR NON-CONFORMING PRODUCTS
Products are covered by the legal consumer guarantees applicable in Portugal and the European Union.
If a product is faulty, damaged, incorrect or does not conform to the contract, contact us at admin@alexo-global.com with your order number, a description of the problem and relevant photographs or video.
Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, a price reduction or refund.
Any manufacturer or commercial warranty is additional to, and does not replace or restrict, mandatory consumer rights.
- CUSTOMER RESPONSIBILITIES
You agree to provide current, complete and accurate order, billing, payment and delivery information.
You must use the products safely and in accordance with their instructions, warnings and intended purpose.
You may not use this website:
• For unlawful, fraudulent or abusive activity
• To transmit malicious software or harmful code
• To interfere with the operation or security of the website
• To infringe intellectual-property, privacy or other legal rights
• To collect information about other users without lawful authority
• To submit false or misleading information
• To place orders for unauthorised commercial resale
We may restrict access or cancel affected orders where we reasonably believe these conditions have been breached.
- INTELLECTUAL PROPERTY
Unless otherwise stated, the MaxieBooi name, branding, website design, original text, graphics and other original website materials belong to Alexo Global, Lda. or are used under appropriate permission.
Third-party product names, trademarks, photographs and other materials remain the property of their respective owners.
Website content may not be reproduced, republished, distributed or commercially exploited without prior permission, except where permitted by law.
- THIRD-PARTY SERVICES AND LINKS
The website may include links, applications or services provided by third parties, including Shopify, payment providers, tracking services and delivery providers.
Third-party services are governed by their own terms and privacy policies. We are not responsible for independent third-party websites that are not controlled by MaxieBooi.
Nothing on the website should be interpreted as claiming an affiliation, endorsement or authorised partnership unless we expressly state that such a relationship exists.
- PRIVACY AND PERSONAL DATA
Personal data is processed in accordance with our Privacy Policy and applicable data-protection law, including the General Data Protection Regulation.
Information may be shared with Shopify, payment processors, fulfilment providers and delivery companies where necessary to process orders, take payment, deliver products, provide customer support and comply with legal obligations.
Questions about personal data may be sent to admin@alexo-global.com.
- AVAILABILITY OF THE WEBSITE
We aim to keep the website available and functioning correctly, but uninterrupted or error-free access cannot be guaranteed.
We may temporarily suspend or restrict access for maintenance, security, technical or legal reasons.
- LIABILITY
We do not exclude or limit liability where doing so would be prohibited by law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, defective products where liability cannot legally be excluded, or any mandatory consumer rights.
To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable when the order was placed or for losses caused solely by circumstances outside our reasonable control.
- CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, services, business practices or legal obligations.
The version applicable to an order will normally be the version published when the order was placed, unless a change is required by law.
The latest revision date appears at the top of this policy.
- COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint, please contact us first so that we can try to resolve it:
Email: admin@alexo-global.com
Telephone: +351 922 281 680
Consumers may also access Portugal’s Electronic Complaints Book at:
https://www.livroreclamacoes.pt/
Information about recognised Portuguese consumer alternative dispute-resolution entities is available through the official Portuguese consumer authorities.
This section does not prevent a consumer from exercising any right to use a competent court or another legally available dispute-resolution process.
- GOVERNING LAW
These Terms and purchases made through MaxieBooi are governed by Portuguese law, without removing any mandatory consumer protections available under the law of the consumer’s country of residence.
The Portuguese courts will have jurisdiction where legally applicable, without limiting a consumer’s right to bring proceedings in another court where mandatory consumer law permits it.
- CONTACT INFORMATION
Questions about these Terms should be sent to:
MaxieBooi Online Store
Operated by Alexo Global, Lda.
NIF/VAT: 517068362
Avenida Dr. Francisco Sá Carneiro, 37A
2640-486 Mafra
Portugal
Email: admin@alexo-global.com
Telephone: +351 922 281 680