Refund policy
MaxieBooi Online Store is operated by Alexo Global, Lda., NIF/VAT 517068362.
14-DAY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you have the right to cancel your purchase within 14 calendar days after receiving your order, without providing a reason.
To exercise your right of withdrawal, you must contact us within this 14-day period at:
After notifying us, you must return the product within a further 14 calendar days.
RETURN CONDITIONS
To be eligible for a return, the product must be returned in substantially the same condition in which it was received. It should be unused, except for reasonable handling necessary to inspect its nature, characteristics and operation.
Where applicable, the product should be returned with its original packaging, accessories, instructions and proof of purchase.
Customers may be responsible for any reduction in the product’s value resulting from handling beyond what is reasonably necessary to inspect it.
Please contact us before returning a product. Returns sent without prior notification or authorisation may be delayed or may not be identifiable.
RETURN ADDRESS
Approved returns must be sent to:
MaxieBooi Online Store – Returns
Alexo Global, Lda.
Avenida Dr. Francisco Sá Carneiro, 37A
2640-486 Mafra
Portugal
Email: admin@alexo-global.com
Telephone: +351 922 281 680
Please do not return products to the original supplier or to any address shown on the product packaging unless we expressly instruct you to do so.
RETURN SHIPPING COSTS
For ordinary change-of-mind returns, the customer is responsible for the direct cost of returning the product.
We recommend using a tracked postal or courier service and retaining proof of postage. We cannot be responsible for a returned product until it has been received at the approved return address.
If a product is defective, damaged, incorrect or materially different from its description, MaxieBooi will arrange the appropriate remedy and will cover or reimburse reasonable return costs where required by law.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order as soon as it arrives.
If the product is defective, damaged during delivery, incorrect or materially different from its description, contact us promptly at admin@alexo-global.com.
Please include:
• Your order number
• A description of the problem
• Clear photographs or video showing the product and any damage
• A photograph of the packaging and delivery label, where relevant
We will assess the issue and arrange an appropriate remedy, which may include repair, replacement, a price reduction or refund, in accordance with applicable consumer law.
Your statutory rights and the applicable legal guarantee are not affected by this policy.
EXCEPTIONS AND NON-RETURNABLE PRODUCTS
The right of withdrawal may not apply to certain products where an exception is permitted by law, including:
• Products made to the customer’s specifications or clearly personalised
• Sealed products that are unsuitable for return for health-protection or hygiene reasons, where the seal was removed after delivery
• Products that deteriorate or expire rapidly
• Products that, after delivery, become inseparably mixed with other goods
• Gift cards and other non-returnable digital-value products, where legally permitted
Please contact us before purchasing if you are uncertain whether a product falls within an exception.
Sale and promotional products retain all statutory consumer rights. A reduced price does not remove the legal right of withdrawal where that right applies.
EXCHANGES
We do not normally process direct exchanges.
The quickest way to obtain a different product, size or variation is to return the original product in accordance with this policy and place a new order once the return has been accepted.
This does not affect your rights where the original product is faulty, damaged or incorrect.
REFUNDS
We will notify you after receiving and inspecting your return.
For a valid exercise of the right of withdrawal, we will refund the payments received from you, including the cost of our least expensive standard delivery method offered for the original order.
Additional delivery costs resulting from your choice of a more expensive or premium delivery method will not be refunded.
Refunds will be made to the original payment method within 14 calendar days after we are informed of your decision to withdraw. However, we may withhold the refund until we have received the returned product or you provide satisfactory evidence that it has been sent, whichever occurs first.
After we issue the refund, your bank, card provider or payment service may require additional time to process it.
If you have not received an approved refund after a reasonable processing period, please contact us at admin@alexo-global.com.
ORDER CANCELLATIONS
If you wish to cancel an order before dispatch, contact us as soon as possible at admin@alexo-global.com.
We will try to cancel the order, but cancellation before dispatch cannot be guaranteed once processing or fulfilment has started. If the order has already been dispatched, you may exercise your applicable return rights after delivery.
CONTACT INFORMATION
MaxieBooi Online Store is a trading name operated by:
Alexo Global, Lda.
NIF/VAT: 517068362
Operating and returns address: Avenida Dr. Francisco Sá Carneiro, 37A, 2640-486 Mafra, Portugal
Registered office: Rua da Alfândega, N.º 57, 9000-059 Funchal, Portugal
Email: admin@alexo-global.com
Telephone: +351 922 281 680