Shipping policy
MaxieBooi Online Store is operated by Alexo Global, Lda., a company registered in Portugal under NIF/VAT 517068362.
DELIVERY AREA
We currently deliver to supported destinations within Europe. The availability of delivery to a particular country or postcode will be confirmed during checkout.
ORDER PROCESSING
Orders are normally processed within 2–5 business days after payment has been successfully received.
Orders are not normally processed, dispatched or delivered on weekends or Portuguese public holidays.
Once your order has been dispatched, you will receive a confirmation email containing tracking information, where tracking is available.
ESTIMATED DELIVERY TIMES
Standard delivery is normally estimated at 7–15 business days after dispatch.
The estimated total time from placing an order to delivery is therefore normally 9–20 business days, including order processing.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of public holidays, periods of high demand, severe weather, carrier disruption, customs processing or other circumstances outside our reasonable control.
SHIPPING CHARGES
Any applicable shipping charge will be calculated and clearly displayed during checkout before you complete payment.
No order will be placed until you have had an opportunity to review the product price, applicable taxes and shipping charge shown at checkout.
MULTIPLE PACKAGES
Some orders containing more than one product may be fulfilled from different locations. These products may arrive in separate packages and on different dates.
You will not be charged additional shipping fees after checkout because an order is delivered in multiple packages.
TRACKING
Where tracking is available, the tracking number and carrier information will be sent to the email address supplied with your order.
Tracking information may require several business days to become active after dispatch.
Please ensure that your delivery address and contact details are complete and correct before placing your order.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery period, please check the tracking information and then contact us at admin@alexo-global.com.
We will investigate the shipment with the applicable carrier or fulfilment partner.
A delay does not automatically mean that a package has been lost. However, this policy does not limit any cancellation, refund or other rights available to you under applicable consumer law.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact us immediately at admin@alexo-global.com. We will try to correct the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.
Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
DAMAGED PACKAGES OR MISSING PRODUCTS
Please inspect your package as soon as it is delivered.
If the package or product is damaged, incorrect or incomplete, contact us promptly at admin@alexo-global.com.
Please provide your order number and clear photographs of the product, packaging and shipping label so that we can investigate and provide the appropriate remedy.
RETURNS
Returns, withdrawals and refunds are governed by our Refund and Returns Policy. Please contact us before returning any product.
CONTACT INFORMATION
MaxieBooi Online Store is a trading name operated by:
Alexo Global, Lda.
NIF/VAT: 517068362
Operating address: Avenida Dr. Francisco Sá Carneiro, 37A, 2640-486 Mafra, Portugal
Registered office: Rua da Alfândega, N.º 57, 9000-059 Funchal, Portugal
Email: admin@alexo-global.com
Telephone: +351 922 281 680